Terms of Service

Last updated: April 6, 2026

1. Acceptance of Terms

By accessing or using CiteRank ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

CiteRank is a brand monitoring platform that tracks how your brand appears in AI-powered search engines including ChatGPT, Gemini, and Perplexity. The Service provides visibility reports, sentiment analysis, competitor tracking, and optimization recommendations.

3. Account Registration

• You must provide accurate and complete registration information.
• You are responsible for maintaining the security of your account.
• You must be at least 18 years old to use the Service.
• One person or entity may not maintain more than one account.

4. Subscription and Payment

• The Service offers a 3-day free trial. After the trial period, your subscription will automatically convert to a paid plan unless cancelled.
• Subscriptions are billed monthly. All fees are non-refundable except as required by law.
• We reserve the right to change pricing with 30 days' notice.
• Payment is processed securely through Stripe. You agree to Stripe's terms of service for payment processing.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose.
• Attempt to reverse-engineer, decompile, or disassemble the Service.
• Use the Service to monitor brands or entities you do not have authorization to monitor.
• Resell, redistribute, or sublicense access to the Service without our written consent.
• Interfere with or disrupt the integrity or performance of the Service.

6. Data and Intellectual Property

• You retain ownership of the brand data and content you provide to the Service.
• Scan results and reports generated by the Service are licensed to you for your internal use only.
• The Service, including its design, code, and algorithms, remains our intellectual property.

7. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access. The Service depends on third-party AI providers whose availability is beyond our control. We are not liable for downtime caused by third-party services.

8. Limitation of Liability

To the maximum extent permitted by law, CiteRank shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

9. Termination

Either party may terminate these terms at any time. You may cancel your subscription through your account settings. We may suspend or terminate your account if you violate these terms. Upon termination, your right to use the Service ceases immediately.

10. Changes to Terms

We may modify these terms at any time. We will provide notice of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new terms.

11. Contact

For questions about these terms, contact us at support@citerank.io.